Return, Exchange & Cancellation Policy
What is our Return, Refund & Exchange Policy?
When placing an order, it is understood that you agree to our terms and conditions. Each of our designs is meticulously handcrafted and made to order, ensuring a unique and personalized touch.We offer a hassle-free return policy within 1 to 7 days of delivery. To initiate a return or exchange, please send an email to support@whogah.com, providing details and a brief explanation for the return. Our dedicated team will respond promptly, offering comprehensive guidance on the subsequent steps.For those seeking alterations, we are delighted to assist you in achieving the perfect fit. Refunds for return orders will be processed once we receive the product, ensuring its quality matches that of the time of delivery.
Please be aware that purchases made during sale periods or on discounted products are not eligible for return, refund, or exchange.
Please note –In case of alterations, we recommend that you use a traceable mailing option to have the articles returned to us at our business address. The articles are your responsibility until received by us at our business address.
What is our Cancellation Policy?
Since all our products are made to order, we initiate the production process as soon as an order is received. However, a customer can request for cancellation, strictly within 24 hours of placing the order, by writing to us at support@whogah.com. However, any purchases made during the sale period or on discounted products are not eligible for cancellation.
Please note – On cancellation, your payment will be credited to you, in the form of a credit note which will be sent to you on your email. This credit note can be used to purchase another product of the same or higher value only. The credit note will be valid for 120 days.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.